| 1 | Chapter 1: How are people actually using your product? 2017-10-24 |
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| 2 | Chapter 2: How to improve your features 2017-10-26 |
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| 3 | Chapter 3: When to say no to new features 2017-10-26 |
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| 4 | Chapter 4: Making things people want 2017-10-26 |
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| 5 | Chapter 5: Which new features should you actually build? 2017-10-26 |
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| 6 | Chapter 6: How to fight physics envy 2017-10-26 |
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| 7 | Chapter 7: Why do new features flop? 2017-10-26 |
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| 8 | Chapter 8: How to increase user engagement 2017-10-26 |
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| 9 | Chapter 9: Get comfortable killing a feature 2017-10-26 |
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Intercom on Product Management
How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
