Austin Reynolds, Manager Market Intelligence at the International Post Corporation (IPC), discusses some of the key findings of the IPC 2021 Global Postal Industry Report, including:
- Geographic spread of the postal operators surveyed for the report
- Posts' performance during the pandemic
- Growth in industry revenue, driven by parcel revenue growth despite shrinking letter revenue
- Impact on letter volumes - and what has accelerated the decline in mail volume
- Volume trends in different letter segments, such as advertising mail, and international mail
- Operational changes in response to falling letter volumes
- Postal operators diversifying their businesses, including via acquisitions
- Evolution of parcel volumes during the pandemic
- Postal operators increasing parcel processing capacity
- Increasing competition, local, regional, and global (including e-commerce retailers moving into the last mile)
- Financial performance, and factors influencing financial results - and common factors across the best-performing posts
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