447: Steven Van Belleghem, The Offer You Can’t Refuse

Thinking globally but acting locally is an idea that’s rarely discussed in customer experience. This is what we talk about, among other things, with our guest, Steven Van Belleghem. Steven understands the nuances of customer experience and the small details many others tend to miss. He also knows how smaller companies can improve their customer experiences, so there's a lot of value you can gain from his words. Learn more about your ad choices. Visit megaphone.fm/adchoices