How to Teach Client Retention to Your Staff

On today's episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business's customer retention rate can increase the business's revenue by up to 95%. Subscribe to the podcast on Apple Podcast, Spotify, or your favorite podcast app. Topics Covered: Why Client Retention is the Key Metric in Your Business How to Calculate Client Retention When to calculate Ways to increase retention Resources Mentioned https://spapreneur.com/client-retention-tracker/ (Client Retention Calculator) https://www.facebook.com/groups/spapreneur (Free Spapreneur® Alliance Group)