Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Brian Moak is the owner of HEART Certified Auto Care. HEART stands for Helping Everyone Achieve Reliable Transportation. His way of doing business has earned him a 99% retention rate. Brian lives by the “two customer” mantra – one that walks through the front door, and one that walks through the back door to clock in.
Their mission statement says it all, “Grow deliberately. Balance ambition with understanding. Revolutionize the norm. Embrace the unexpected. Always look beyond what you see. Never count on a silver bullet. Get involved. Listen to understand and share with transparency. Stay true to who you are. Inspire through integrity. Live your values – they are your foundation. Hold others accountable, and provide the necessary tools to thrive. Continuously adapt. Seek the honesty in hardship and learn from your mistakes. Own your actions. Trade expectations for appreciation. Believe. Lead from your heart.”
For more information about Brian and HEART:
HEART Certified Auto Care website
HEART on Facebook
HEART on Twitter
iTunes - Subscribe, Rate and Review
Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts
Creating a Customer Service Culture – Southeastern Pennsylvania Transit Authority
Love with Full Intelligence - Nic Marks
Creating Fun as Business Culture – WithumSmith + Brown
Fire Up Your Brain - Julie “Brain Lady” Anderson
Talent Grooming
Slow to Anger, Quick to Forgive - Thom Singer
Developing Compassion & Empathy
Increasing Engagement in the Workplace
Be More, Do More, Have More - The Power of Significance - Tom Ziglar
Building Connection in the Workplace - Bristlecone Holdings
The Power of Resilience - Lauren Schieffer
How to Create an “Unleavable” Culture
Build Your Own Door and Stand Apart from the Rest
Listen Generously for Cultural Change
Build a Team that Loves to Work for YOU!
Customer Service: Switching the Mindset from Blame to Accountability
Best of 2016 - Meridith Powell
Best of 2016 - Joe Calloway
Best of 2016 - Maia Aziz
Best of 2016 - Lee Cockerell
Create your
podcast in
minutes
It is Free
The Business Of
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone