265: (Tip) Chatbots and Humans
264: (Tip) Mobile Potential
263: Merit Gest, Sales Engagement
262: Ecommerce Still Not Getting It Right
261: Thoughts on First Contact Resolution
260: Julie Ann Sullivan, Employee Attitudes
259: Predicting Behavior and Risk
258: (Tip) Making Sure Your Team Knows Their Goals
257: Pat Iyer, Legal Nurse Podcast
256: How Not to Hire Idiots When You're Desperate
255: (Tip) Your Org Chart vs. Your Customers
254: Rocky Romanella, Tighten the Lug Nuts
253: (Tip) Situational Awareness in Customer Service
252: Alison Herzog, Dell Customer Experience
251: (Tip) 3 OTHER Customer Segments
250: (Tip) Speed Up Your Customer’s Experience
249: How Customer Service Training Goes Wrong
248: (Tip) 3 Moments of Truth
247: (Tip) 3 Powerful Questions
246: Chase Clemons, Basecamp’s Customer Service Ethic
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