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Crack the Customer Code

Crack the Customer Code

Business

420: Focus on Fundamentals

420: Focus on Fundamentals

2020-05-19
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There are five essential basic principles and they never change, so it's crucial to review them and remind your team that, despite the changes in the world, these fundamentals are still valid now...
There are five essential basic principles and they never change, so it's crucial to review them and remind your team that, despite the changes in the world, these fundamentals are still valid now more than ever. If everyone in the world of CX were to remember that, the experience our customers get would be much better. Learn more about your ad choices. Visit megaphone.fm/adchoices
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More Episodes

483: Donna Cutting, Employees First!

2022-03-29

482: Focus on Government CX

2022-03-22

481: Annette Franz, Built to Win

2022-03-15

480: Innovate or Fail

2022-03-08

479: Fred Reichheld, Winning on Purpose

2022-03-01

478: The CX of Right to Repair

2022-02-22

477: Michael Bartlett, The Dark Side of CX

2022-02-15

476: Is CX Dead in Banking?

2022-02-08

475: Brad Cleveland, Leading the Customer Experience

2022-02-01

474: Season Intro

2022-01-31

473: Bourbon Summit, Season Finale

2021-11-02

472: Marlanges Simar, Prime Therapeutics

2021-10-26

471: When the Frontline is the Last to Know

2021-10-19

470: Dan Gingiss, The Experience Maker

2021-10-12

469: Frictionless vs. Memorable CX

2021-10-05

468: Greg Lisiewski

2021-09-28

467: How Location and Design Impact CX

2021-09-22

Bonus Episode: Noa Danon

2021-09-20

466: David Horsager

2021-09-14

465: Customer Effort 2.0

2021-09-07
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