The Dentalpreneur Podcast w/ Dr. Mark Costes
Business:Entrepreneurship
On today’s episode, we are joined by Sydney Robinson, the Executive Director inside the Dental Success Network (DSN), and they delve into the crucial topic of mastering phone skills within the dental practice. With over 1,400 members under her wing, Sydney shares invaluable insights on creating positive first impressions and enhancing patient communication through effective phone handling. The duo emphasizes the significance of the initial phone call as a pivotal touchpoint in the patient's journey, highlighting that poor handling can result in losing potential patients without ever realizing it.
The conversation covers the "three E's" of phone communication—Empathy, Energy, and Edification—outlining strategies to ensure every caller feels valued, understood, and excited about their visit. They discuss the importance of active listening, prioritizing calls, and utilizing technology like call tracking KPIs to improve patient service and practice efficiency. Sydney introduces practical tools and strategies for efficient call management, including outsourcing calls to manage high volumes and after-hours inquiries without compromising the quality of patient care.
Listeners are encouraged to implement these strategies to transform their practice's approach to phone communications, enhancing both patient satisfaction and practice growth. By focusing on building rapport, actively listening, and communicating effectively, dental practices can significantly improve their patient interactions and overall satisfaction.
For more insights and tips on improving your dental practice, check out the Dental Success Network (DSN). Explore the tools, strategies, and best practices discussed in this episode to elevate your patient communication and ensure your practice stands out in the dental industry.
EPISODE RESOURCES
1589: The Dental Road Less Traveled Pt. 2
1588: The Dental Road Less Traveled Pt. 1
1587: Avatars of All Shapes and Sizes
1586: Gratitude: The Foundation of all Good Things
1585: Overcoming the Unimplemented CE Trap
1584: Level Ten Gatekeepers
1583: Robots and AI Meets Dental Distribution
1582: The Space Between Stimulus and Response
1581: The Dental Success Universe
1580: Upping Your Aligner Game
1579: A Hidden Source of Cash Flow
1578: Turning Non-producers into Producers
1577: Dentistry's Legal Ace
1576: Scientific Research Meets Silicon Valley
1575: Cherry Picking the Best Talent
1574: Adventures in Adulting and Practice Ownership
1573: Tax Free Wealth
1572: Expand Your Suite
1571: All Things Dental Success
1570: Clarity Workshop
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