Better to have 100 users who love you than 1 million who kinda like you. The true seed of scale is love, and you can't buy it, hack it or game it. Ask Sam Altman, the head of Y Combinator, Silicon Valley's legendary startup accelerator. He knows that a product that's deeply loved — even by a tiny base of users — is one that can scale. We also hear an epic story of customer love from chef Dominique Ansel, the inventor of the Cronut. Plus cameos from Sara Blakely of Spanx and Aubrie Pagano of fashion line Bow & Drape.
Read a transcript of this interview at: hhttps://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/
Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
Rapid Response: How to decarbonize your business, w/John Doerr, partner at Kleiner Perkins
Leap before you look, w/Marc Lore (Jet.com)
Marc Andreessen: The 6 secrets of great timing
President Barack Obama: When the moment chooses you, part 1
Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes
Strategy Session LIVE!: How to protect yourself from copycat businesses? When should you seek funding? How to entice funders to invest in a niche business?
Rapid Response: How GoFundMe has facilitated $15 billion in giving, w/CEO Tim Cadogan
How redefining boundaries drives performance, w/former Unilever CEO Paul Polman
Rapid Response: Re-founding Instacart, w/first-time CEO Fidji Simo
The case for bootstrapping, w/Mailchimp's Ben Chestnut
Three tools for happy, healthy gatherings, by Meditative Story
Need to Know, w/Reid & Bob: Metaverse mania, the great resignation, Facebook quandaries, and more
Rapid Response: How to turn intentions into action, w/Aurora James, founder of the 15 Percent Pledge
Build a better board, w/Mellody Hobson, Lisa Shalett, & Shishir Mehrotra
Rapid Response: "You should be running toward AI," w/Eric Schmidt (frmr Google CEO)
Focus on the scale that your customers can’t see, w/Land O'Lakes CEO Beth Ford
Rapid Response: How Peloton keeps pushing through resistance, w/CEO John Foley
Rapid Response: The truth about what we watch, with Nielsen’s David Kenny
Ray Dalio: How to embrace conflict
Rapid Response: Launching a $500b startup, w/Jet.com's Marc Lore
Create your
podcast in
minutes
It is Free
Meditative Story
Should This Exist?
Spark & Fire: Fuel Your Creativity