Deon Nicholas, CEO and Co-Founder of Forethought, joins the show to discuss the details of AI’s application in the B2B realm. His journey from solving complex problems through coding in the initial days to the current challenges in go-to-market strategies provides him with vital experience in the tech domain.
Deon explores the evolution from automation to autonomy. While the world previously saw AI as a tool for streamlining processes and automating redundant tasks, Deon discusses the near future, where AI plays a proactive role. Think of it as an AI sidekick that can perform tasks like booking appointments without human intervention.
He also sheds light on the significance of understanding and addressing the primary constraints businesses face. Every few months, these constraints change, and identifying them becomes pivotal to achieving exponential growth. Deon emphasizes the CEO’s role in understanding these constraints, investing time in assembling the best team and consistently interacting with customers.
He also provides a sneak peek into the offerings of Forethought, such as SupportGPT, which aims to redefine the customer service arena.
Key Takeaways :
[06:20] Deon emphasizes Forethought's core principle of using AI to help individuals to become more productive, especially in areas like customer support.
[23:40] How initially focusing on automating repetitive queries and tasks allows businesses to gradually harness more advanced AI capabilities and solve complex problems.
[27:55] Reflecting on his entrepreneurial journey, Deon underscores the importance of resilience.
[37:56] Previously, AI focused on automation tasks, but the future, according to Deon, is AI taking actions on one's behalf, introducing more autonomous functionalities.
[36:45] Forethought has an eye on the future, and they've open-sourced a library to help others build autonomous agents.
[37:24] Amidst technological advancements, CEOs and leaders should never lose sight of their customers. Spending quality time understanding and engaging with them is crucial for success.
[39:45] Deon foresees a transition from systems of record to systems of intelligence or systems of autonomy, predicting this will be as transformative as the cloud was for businesses.
Resources Mentioned:
Deon Nicholas -
https://www.linkedin.com/in/deon-nicholas/
Forethought | LinkedIn -
https://www.linkedin.com/company/forethought-ai/
Forethought’s Official Website -
https://www.forethought.ai/
SupportGPT by Forethought -
https://www.forethought.ai/supportgpt
This episode is brought to you by Content Allies.
Content Allies helps B2B tech companies launch revenue-generating podcasts. Build relationships that drive revenue through podcast networking.
We schedule interviews with your ideal prospects and strategic partners so that you can build relationships and grow your business.
You show up and have conversations, we handle everything else. Learn more at ContentAllies.com
#B2B #BusinessLeaders #Leadership
Stopping Gun Violence Through AI and Military-Grade Work Habits with Mike Lahiff of ZeroEyes
Doing Digital Transformation the Right Way Without a CIO with David Jitendranath of Modestack
Helping Startups Get Funded and Enriching the Community with Lloyed Lobo of Boast.ai and Tractionconf.io
Learning About Startups from a Startup About Learning with Robert Feeney, Co-Founder of Knowledge As A Service
Using Influencers to Grow Your Business with Tree McGlown of Sideqik
Artificial Intelligence Helps Make Data Science More Accurate with David Wolfe of Inguo.io
Using AI to Streamline Your Software Ecosystem and Save Dollars with James Layfield of Clearfind
Blocking Bad Ads with Matt Gillis of clean.io
Future of Sales Development with David Dulany of Tenbound
Scaling With the Right People with Vivek Kartha of WorkSpace
Process and Vision in Startup Growth feat. Vincent Serpico, Founders Workshop
The Reality of Impostor Syndrome and Overcoming It with Kris Kelso, Author
A World Without Credit Scores with Shmulik Fishman of Argyle
Business Continuity in an Ever-changing World with Frank Shultz of Infinite Blue
Using Artificial Intelligence to Increase Sales with Anne Cheng
Processes & Project Management with Vinay Patankar of Process Street
Helping Startups Through Community with Sunir Shah, CEO of AppBind
Passing the Test of Time in Technology with Sherif Kozman of Extreme Solution
Leadership and Decision Making Principles with John Milburn of Clear Skye Inc.
On Being Customer-Centric and Workflow Focused with Derek Gerber of Explainify
Create your
podcast in
minutes
It is Free
Pharmacy Podcast Network
Aktörspodden
The Power of Storytelling
The Ramsey Show
Planet Money