At the centre of a travel business is the service provided to clients. Nurturing relationships, building trust. One of the things I love about Travel Businesses is that the personal connections we have can create opportunities for others to fulfill their travel dreams. Helping people.
Our guest for this episode is one of the Hospitality Industries most sought after speakers and trainers. She educates, advises and evaluates venues, management staff and ground floor operators to champion the Customer Service Experience.
In our travel businesses this in turn can help grow through referrals and repeat clients.
Michelle Pascoe founded one of Australia's most respected training companies, Optimum Operating Procedures Pty Ltd (OOPS).
In this episode of the Travel Agent Achievers Podcast, Michelle provides insight, big ah ha moments and reminders to help us create an unforgettable customer experience for our travel clients.
Expectation. Experience. Evaluation.
We talk about these 3 E's behind creating an incredible customer service experience. Listen in to learn more about each of these areas and how you can implement strategies to assist in creating magical experiences for your travel clients.
Michelle also discusses with Ros about “FLOW”. What this is, and how it can help you improve your approach to handling your business. It's important to make sure that we make the most of every guest, every visit and every experience.
With all that's happening at the moment in the travel industry, especially with more borders opening, your clients need you. They are not coming to you just for the service that you provide but because of the person and the business that gives them an amazing experience.
Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business and let us know what you want to learn about to help your travel business grow. https://travelagentachievers.com/
What Traveling gives me from a "Business" perspective
Travel Business Webinars: A Great Marketing Strategy to Engage with your Clients
This made me MAD. And I don't normally get on the defensive like this
Handling new enquiries when they may not be your Ideal Clients
The Power of Choice. How to use this in your travel business and life to grow.
Uncertain, cautiously optimistic or are you ready to go?
Travel Advisor, Agency Owner and Industry Advocate
The Future of Networking, Community & Education for the Travel Industry with Richard Taylor from The Travel Community Hub
2022 - Starting the New Year like we're starting a NEW Travel Business
Resilience, Perseverance, Focus and Grit. Planning for success in your Travel Business, with Adventurer & Entrepreneur James Castrission
‘Shoulda, Woulda, Coulda’... Forming new habits so you don’t have to say this, with Meg Salter
Merging of Two Passions to create a new business direction for this Travel Professional
Clearing Overwhelm and Setting Healthy Boundaries as we welcome the New Future of Travel with Michelle Broadbent
The World is Opening up. Get ready…
What it's like from “The Other Side.” Working Together - Suppliers and Advisors with Lisa Pagotto of Crooked compass
The 4 step plan to assess your clients, your value and execute it for your future bookings.
Taking time to Celebrate the WINS
6 Reasons why Strategy & Planning is Essential for Travel Businesses too.
4 Resources to SAVE TIME & SIMPLIFY your travel business
Create your
podcast in
minutes
It is Free
In the Great Khan’s Tent
Visualize Meditations
The No-Frills Teacher Podcast
The Jordan B. Peterson Podcast
The Mel Robbins Podcast