By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.
In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:
Additional Links & Resources:
Learn more about Supply Chain Now: https://supplychainnow.com
Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK
Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe
Join the NOW Community: http://bit.ly/41kpUSO
2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk
This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/impact-change-orders-b2b-customer-service-team-1196
Preparing for the Unknown - Navigating the Freight Market in 2022 & Beyond
Dial P Crossover: FedEx Ground’s Contractor Woes
The Supply Chain Buzz for September 26th with Paccurate CEO and Co-Founder James Malley
An Ounce of Cyber Risk Prevention Is Worth a Pound of Cure featuring Allison Krache Giddens
Is Enterprise Software Ripe for A Reboot? Featuring Erik Bush and Mark Goode
Supply Chain Now Classic: Lab Coats for All- Expanding Access to STEM Careers With Manner Polymers' Sherrika Sanders
The Business Buzz with Scott W. Luton
The Supply Chain Buzz Digital Transformers Edition for September 19th with SAP's Florian Seebauer
Leveraging Logistics for Ukraine with Maureen Woolshlager of Vector Global Logistics
Simplifying Supply Chain Concepts for Children: A Supply Jane Adventure
Dial P Crossover: Taking a Thoughtful Approach to Relentless Improvement Featuring Tom Burke with ButcherBox
Good News Now for September 19th, 2022 with Scott W. Luton
The Supply Chain Buzz for September 12 with Sebastian Bleser of Seven Senders
TEKTOK Crossover: Ready to Turn Your CFO into a Supply Chain Cheerleader?
Behind Every Package is a Patient featuring Jim Mullins
Supply Chain Today & Tomorrow Featuring Mike Griswold with Gartner
Supply Chain Now Celebrates Truck Driver Appreciation Week 2022 with April Coolidge
Logistics with Purpose Crossover: Making a ‘Decent’ Living with THRIVE Farmers’ Michael Jones
Supply Chain Now University: Edge Computing in Manufacturing
Supply Chain Now University: Is Your Supply Chain Planning Inside Out?
Create your
podcast in
minutes
It is Free
Get Creative with Pace Morby
The Everyday Millionaire
Pure Hustle Podcast
The Ramsey Show
The Diary Of A CEO with Steven Bartlett