This episode of the Live Better Sell Better Podcast features Sam Schaut, Corporate Sales Manager at Sharebite. A standout customer experience begins with the salesperson, the prospect's first touchpoint with you. The tone is key and Sam highlights that how you say something is just as important as what you say.
Tone sets the mood for the entire sales interaction, so salespeople must find an authentic tone that resonates. Sam discusses some inherent qualities of an authentic salesperson based on Danny Meyer's principles in Setting the Table, and how a consistent framework and process reps can rely on is central to a great customer experience.
HIGHLIGHT QUOTES
Danny Meyer's Excellence Reflex or core emotional skills - Sam: "The first is optimistic warmth, the second is intelligence, but the way that he defines intelligence I would more closely relate to natural curiosity. The third one is empathy, the fourth one is self-awareness and integrity, and then the fifth one which is sort of the title of the book is the way that he defines work ethic which is people who care enough to take great care and pride in setting the table beautifully each time."
The best salespeople find key business insight for prospects - Sam: "People talk a lot about a consultative sales process or being a "trusted advisor". I think that gets conflated a lot for being the opposite of an "old-school seller". Like it's this big departure, but in my opinion, every great seller I've ever talked to at any age, at any time, with any amount of technology, they all do that. They're all finding a key business insight that either the prospect didn't know about, or they knew about but no one's been talking about it."
You can find out more about Sam in the links below:
Live Better. Sell Better. is sponsored by our proud partner:
Rocket Reach | rocketreach.co
Orum | orum.com
Clari | clari.com
Focusing on the "Person" in Salesperson. Just as much as the Sales with Heather Foidart
Effective Coaching Strategies for Sales Managers with Alex McNaughten
Crafting Sales Pitches and Managing the Sales Process With Ben Fiechtner
Sales Strategies for Cybersecurity with Alice Shaaf
Precision in Pitch: Mastering Specificity for Standout Sales Messaging with Dan Drucker
Unlocking Wealth: The Art of Making Money Work for You with Stacie Sussman
Journey to Success and Personal Growth: Mastering the Path with Jack Ryan
Boosting Sales Success: Unleashing the Power of Champions to Drive Deals - Guest: Darin Alpert
The Winning Mindset: Unlocking Sales Potential with Troy Barter
Empower Your Sales Team: Secrets to Successful Buyer Enablement
From Cold to Close: Secrets to Converting Prospects into Paying Customers
Boost Your SaaS Sales Success: The Art of Creating Impactful Demos
Unlocking Outbound Prospecting Success: Expert Strategies from Leslie Venetz
The Game-Changing Power of Video Introductions in Job Applications
Unlocking Growth Potential: The Hidden Secrets of Top-of-Funnel Metrics
From Burnout to Success: The Power of Time Management in Sales
The Art of Selling: Mobilizing and Championing Effective Sales Deals
Unlocking Your Potential: The Importance of Proper Training and Mentorship for SDRs
Maximizing Sales Team Impact: Focused Capacity Strategies with Anthony Cessario
THE POWER OF RECOGNITION: How Do You Empower People with Zoe Hartsfield
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
The Power of Storytelling
The Marketing Secrets Show
Do This, NOT That: Marketing Tips with Jay Schwedelson l Presented By Marigold
The Agile Brand™ with Greg Kihlström
B2B Agility™ with Greg Kihlström