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Crack the Customer Code

Crack the Customer Code

Business

410: Is Technology Forcing Customer Service Teams to Do Sales?

410: Is Technology Forcing Customer Service Teams to Do Sales?

2020-03-10
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Is technology forcing customer service teams to do sales? It’s an interesting question and one that’s becoming increasingly apparent to many companies. If we answer the question positively, that wil...
Is technology forcing customer service teams to do sales? It’s an interesting question and one that’s becoming increasingly apparent to many companies. If we answer the question positively, that will make team members salespeople as well as customer service workers. Technology is already changing their role anyway, so should we actually change it for good? Learn more about your ad choices. Visit megaphone.fm/adchoices
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281: CX Clichés and Overused Examples

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279: Is Efficient Customer Service Best?

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273: (Tip) What Is a Moment of Truth?

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266: Chip Bell, Innovating Service

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