Grow! Business Podcast w/Cory Mosley
Business:Entrepreneurship
Show Notes:
In this podcast episode, Cory Mosley and Lon Graham focus on the critical role of customer experience in business success, particularly in car dealerships and high-end restaurants. They discuss the negative impact of poor recognition and service and the benefits of positive interactions, including customer loyalty and brand reputation. Cory and Lon highlight the need for businesses to actively manage customer expectations, monitor online reviews, and respond appropriately to feedback. They stress the importance of understanding and meeting customer needs, creating a welcoming atmosphere, and the potential damage of negative experiences. The episode also promotes the book “Ridiculously Simple Customer Experience” and underscores the value of targeted feedback and follow-up interviews to improve service quality.
Timestamps:
Bullet Points:
Disclaimers
5 Signs It's Time to Update Your Branding
How to Embrace Setbacks for Small Business Growth
Resilience and Reflection: Navigating the Journey of Small Business Ownership
Outmaneuvering the Competition: Mastering the Art of Business Differentiation
The Critical Role of Lifelong Learning and Flexibility in Business Expansion
Navigating the Complexities of Hiring and Collaborating with Freelancers in Business
The Importance of a Structured Sales Process
Adaptability In Business
Strategic Partnership In Business Growth
2024 Goal Setting and Execution Strategies
Mental Toughness Part 2
Mental Toughness Part 1.
End of Year Business Growth Checklist PT.2
End of Year Business Growth Checklist - PT.1
The 5 Critical Sales Mistakes That Could Potentially Ruin A Business
The 5 Hiring Mistakes That Could Put You Out Of Business
Episode 7 - Connecting With People, Common Sense Branding and Messaging
Episode 6 - Attention as Currency, Thought Leadership and Buyer Perception
Episode 5 - Exploring the 5 Unmistakable Traits of Successful Entrepreneurs
Episode 4 - The Pursuit of Business, Money, Passion and Authenticity
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