045: The Customer Effort Score
044: Lee Caraher, Author of Millennials & Management
043: When Is it Okay to Hack Customer Behavior?
042: John Murphy on Emotional Intelligence
041: Does "Surprise and Delight" Work to Retain Customers?
040: Robert Rose and The New Era of Marketing
039: Does Employee Empowerment Work?
038: Bob Burg, Author of The Go-Giver
BONUS: What's Next for this Podcast?
037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters
036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps
035: Keurig, Ramon DeLeon, & Disney Cruise Line
034: CX Automation, Ebay’s Raj Sivasubramanian, & Virgin Hotels
33: Global Markets & Erin Wallace from John Deere
032: Cable Customer Service and Luis Serpa
Episode 031: Customer Experience Managers, Jeanne Bliss, and Netflix
Episode 030: Convenience, AT&T’s Diane Magers, and Department Stores
Episode 029: Insights from Top Customer Experience Pros
Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print
Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive
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