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The Basics for Delivering Customer Value
2012-08-04
1.6k
Baking customer loyalty into your overall business strategy
2012-07-27
1.4k
How to respond to ”pinteresting” times in customer engagement
2012-07-20
1.3k
Gummy Worms and Customer Experience Excellence!
2012-07-15
1.3k
Do you want return calls from sales leads? Focus on the personal!
2012-06-28
1.5k
Can you ”gamify” your customer experience? Lessons from the Highway
2012-06-22
1.3k
Customer Experience WOW - Defined and Delivered
2012-06-15
1.6k
Customer Experience - Understanding Emotional Economics
2012-06-08
1.3k
You look like a curator…a key to adding customer experience value
2012-05-31
1.2k
Customer Experience - Art or Science? The answer is YES!
2012-05-25
1.3k
Customer Experience Limbo - How low can it go?
2012-05-19
1.3k
Giraffes are ESSENTIAL to your Customer Experience!
2012-05-13
1.4k
There‘s More to Business than Money!
2012-05-04
1.6k
A swing and a miss - wait, it‘s a home run?
2012-04-27
1.5k
Asking for Complaints? Yes, No, Maybe?
2012-04-18
1.6k
Doing Right - pays!
2012-04-15
1.3k
How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)
2010-10-07
3.3k
The Easy Way to Customer Service Excellence
2010-09-08
4.9k
How to Deliver Service Plus Chocolate!
2010-08-29
5.0k
Walk Before You Run, But Run for Service
2010-08-19
4.0k
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