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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

PODCAST - Was Your Mother Right? Classic Wisdom at the Heart of Customer Success

PODCAST - Was Your Mother Right? Classic Wisdom at the Heart of Customer Success

2022-09-29
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In this installment, Dr. Michelli applies five "momisms" to guide your customer experience journey.  It turns out your mother was right!

More Episodes

Transforming Service into Experience: The Power of Personal Connection

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The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints

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The Success of Your Business Depends on a Single Question: How Do You Respond?

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Customer Experience (CX) Day - Celebrating the Power of Partnership

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Defying Expectations - The Power of Vision, Purpose, and Dedication

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Your Customers Are Changing Fast, Are You?

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Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls

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Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth

2024-08-29 95

Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping

2024-08-22 94

Valued but Not Equal - A Case for Customer Segmentation

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Walking Your Talk: Cultivating Authentic Customer Service (Part 2 of 2)

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2024-08-01 81

Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2)

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Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2)

2024-07-18 94

Autonomy and Guidelines - The Art of Front-Line Empowerment

2024-07-11 97

Lovemark? Infusing your brand with Mystery, Sensuality and Intimacy

2024-06-27 95

Southwest Airlines' Transformative Customer Experience Differentiation: Insights from Bill Tierney VP of Customer & Digital Experience

2024-06-18 102

Strengthening Teams Through Recognition

2024-06-13 94
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