How to make a first great impression and stand out from the crowd - Part One

In this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.

What you'll hear:

• How the current dental landscape is affecting dental practices and the front desk team
• The main issues the front desk team face
• How to make a great first impression on a prospective new patient
• Converting an NHS enquirer to a private plan patient

Who should listen:

• Practice Owners
• Practice Managers
• Front desk team

Find out more in part two next week...