Experience Better: The CX Podcast
Business
In 2022, we had an amazing group of industry experts join us to talk about what’s new in the world of customer experience. During the year, we discussed a wide range of topics - from the latest and greatest in the payments industry to how the clean energy transition may affect customer experience. In these episodes, our guests shared insight on some trends to look out for in the years to come. For our first episode in 2023, we’ll be sharing some of our guests’ insights and highlighting these trends to look out for in the years to come.
Shaun Jackson, SVP of Marketing at KUBRA will be your host for this episode and will walk you through trends to look out for in the world of customer experience.
Gen Z to Baby Boomers: What The Generations Expect from You
How Business Intelligence Improves CX
Why CX Should Matter to Government Agencies
Who is Pre-Pay Customer & How Do They Benefit?
Understanding Consumer Bill Preferences
Preparing Utilities for 2021 - Life After the Pandemic
Georgia Power’s Guide to Outage Communications
Is Pre-Pay the Way in Uncertain Times?
Achieving 50% E-Bill Adoption with the City of Sacramento
Creating Disney-Inspired Magical Experiences
Innovative Payments: A Key to Customer Satisfaction
Tips for Marketing Your CX
Developing Human-Centered Design Through Customer Empathy
Why Print and Mail Still Matters
The Power of Billing & Payment Choices
Chartwell’s 2020 CX Trends
Why Chatbots Are the Future of CX
How UX Impacts CX
CX Worth Mentioning
Introducing Experience Better: The CX Podcast
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