Podbean logo
  • Discover
  • Podcast Features

    Your all-in-one podcasting solution.
    Blog to Podcast

    Turn your blog into an engaging podcast.
  • Livestream

    High-performing audio live, without limits.
    Podcast Studio

    Easy-to-use audio recorder app.
  • Podbean AI

    AI-Enhanced Audio Quality and Content Generation.
    Podcast App

    The best podcast player & podcast app.
  • Ads Marketplace

    Join Ads Marketplace to earn money
    through sponsorship on your podcast.
    PodAds

    Manage your ads with dynamic ad insertion capability.
  • Apple Podcasts Subscriptions Integration

    Effortlessly publish and manage exclusive episodes for your
    Apple Podcasts subscribers directly from Podbean.

  • Live Streaming

    Receive livestream rewards from your audience and earn
    recurring income from your Fan Club membership.

  • All Arts Business Comedy Education
  • Fiction Government Health & Fitness History Kids & Family
  • Leisure Music News Religion & Spirituality Science
  • Society & Culture Sports Technology True Crime TV & Film
  • Live
  • How to Start a Podcast
  • How to Start a Live Podcast
  • How to Monetize a podcast
  • How to Promote Your Podcast
  • How to Use Group Recording
  • Log in
  • Start your podcast for free
  • Podcasting
    • Podcast Features
    • Livestream
    • Podbean AI
    • Blog to Podcast
    • Podcast Studio
    • Podcast App
  • Monetization
    • Ads Marketplace
    • Apple Podcasts Subscriptions Integration
    • Live Streaming
    • PodAds
  • Advertisers
  • Enterprise
  • Pricing
  • Discover
    • Log in
    Sign up free
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

PODCAST: How to Crush Signature Moments - The Art of Subtly Delighting Customers

PODCAST: How to Crush Signature Moments - The Art of Subtly Delighting Customers

2022-08-18
iOS Android Share

Dr. Michelli offers a definition for "signature moments" and provides tips on how to create distinction during a key customer touchpoint.

More Episodes

Excellence in Operations: The Not-So-Secret Recipe for Repeat Business & Referrals

2023-08-24 199

Unleashing the Power of Customer-Centric Innovation

2023-08-17 173

The Power of Metrics: Knowing Beyond Subjectivity

2023-08-10 193

Utilizing Neuromarketing to Enhance Customer Experiences: A Look into Martin Lindstrom’s Buyology

2023-08-03 211

Why You Must Overcome Continuous Partial Attention & How to Do It!

2023-07-27 209

The Art of Storytelling: A Powerful Catalyst in Customer Engagement

2023-07-20 221

Beyond Good Intentions - Keys to Executing for Customers

2023-07-13 188

Unearthing Timeless Customer Experience Wisdom - Lessons from P.T. Barnum

2023-06-29 208

Cornerstones of Effective Customer Service: Emotional Intelligence and Conflict Management

2023-06-22 231

Branded Customer Experience: How to Stretch Your Business Without Losing Consumer Trust

2023-06-15 232

Why All Business is Personal: Keys to Humanizing Business Success

2023-06-08 231

Boost Business Success: Measuring & Rewarding Customer Engagement is a Game Changer

2023-06-01 225

Unforgettable Experiences: Poignant Lessons on Authentic Care

2023-05-25 219

How to Gain Competitive Advantage through Brazen Customer Experience: 4 Tips from Starbucks

2023-05-18 237

Service Recovery: How to Apologize and Build Strong Customer Relationships

2023-05-11 245

Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

2023-05-04 242

4 Key Strategies for Business Success: Adopt Product, Service, Customer, or Adaptive Approaches

2023-04-27 232

The Power of Gratitude: 4 Ways to Transcend Words and Build Customer Loyalty

2023-04-20 220

Customer Experience Excellence - How to Leverage Human Intelligence to Enhance AI

2023-04-13 234

VUCA and YOU - How to Lead in Ambiguous Times

2023-04-06 223
  • ←
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • →
012345678910111213141516171819

Get your brand heard on this podcast

Join Podbean Ads Marketplace and connect with engaged listeners.

Advertise Today

Create your
podcast in
minutes

  • Full-featured podcast site
  • Unlimited storage and bandwidth
  • Comprehensive podcast stats
  • Distribute to Apple Podcasts, Spotify, and more
  • Make money with your podcast
Get started

It is Free

You may also like

The Business Of

The Business Of

22 6
The Everyday Millionaire

The Everyday Millionaire

444 1.9m
Pure Hustle Podcast

Pure Hustle Podcast

286 1.8m
Making Bank

Making Bank

325 2.8m
The Ramsey Show

The Ramsey Show

281.4k 2.5m
PBD Podcast

PBD Podcast

7.4k 96.5k

  • Podcast Services

    • Podcast Features
    • Pricing
    • Enterprise Solution
    • Private Podcast
    • The Podcast App
    • Live Stream
    • Audio Recorder
    • Remote Recording
    • Podbean AI
  •  
    • Create a Podcast
    • Video Podcast
    • Start Podcasting
    • Start Radio Talk Show
    • Education Podcast
    • Church Podcast
    • Nonprofit Podcast
    • Get Sermons Online
    • Free Audiobooks

  • MONETIZATION & MORE

    • Podcast Advertising
    • Dynamic Ads Insertion
    • Apple Podcasts Subscriptions
    • Switch to Podbean
    • YouTube to Podcast
    • Blog to Podcast
    • Submit Your Podcast
    • Podbean Plugins
    • Developers

  • KNOWLEDGE BASE

    • How to Start a Podcast
    • How to Start a Live Podcast
    • How to Monetize a Podcast
    • How to Promote Your Podcast
    • Mobile Podcast Recording Guide
    • How to Use Group Recording
    • Podcast Advertising 101

  • Support

    • Support Center
    • What’s New
    • Free Webinars
    • Podcast Events
    • Podbean Academy
    • Podcasting Smarter
    • Badges
    • Resources

  • Podbean

    • About Us
    • Podbean Blog
    • Careers
    • Press and Media
    • Green Initiative
    • Affiliate Program
    • Contact Us
  • Privacy Policy
  • Cookie Policy
  • Terms of Use
  • Consent Preferences
  • Copyright © 2015-2024 Podbean.com