iOS
AndroidMore Episodes
The ABCs of PCT & Its Critical Role in Outstanding Customer Experiences
2017-03-02
307
All Business is Personal – Consistency with a Twist
2017-02-23
262
It’s Viral, It’s Video Storytelling – Live Visuals Rule
2017-02-17
280
The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)
2017-02-07
275
Are You Up for the Human/Tech Challenge?
2017-02-02
246
Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic
2017-01-26
248
Is Business a Game? Customer Experience Lessons from Gaming
2017-01-23
230
Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors
2017-01-12
264
Customer Experience Excellence – The Science and the Craft
2017-01-06
247
Customer Resolution 2017 – Perfect Experiences
2016-12-29
329
Do’s and Don’ts for a Human and Humane Holiday Experience
2016-12-22
317
It’s Not Easy Enough: Simplifying the Experience
2016-12-16
340
Nailing the Numbers – Your Future Equals Your Customer Experience
2016-12-09
298
Legacy Schmegacy – What Will You Be Known For?
2016-12-02
254
Thanksgiving & Your Business Year-Round
2016-11-23
237
From Online Search to Conversation and Then From Conversation to Sale: The Importance of Channel Relevance
2016-11-17
229
Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled
2016-11-10
253
Connecting With The Need To Connect: Watching People Eat Online
2016-11-03
192
Not Top Of Mind But Top Of Heart – When Branding Gets REAL
2016-10-27
202
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times
2016-10-21
210
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