I suspect you may be at least a little like me. I like spontaneity, but only on my terms. I’m a fan of agendas, plans, and being confident that my position on an issue is well informed.
Then came COVID-19, a sub-microscopic infectious agent, roughly 1/1000 the width of a human hair. I am lucky to date in that the virus has not rendered me or those I love ill, hospitalized, or worse. But it, along with the death of George Floyd, sent orderliness, planning, and knowledge certainty whirling. Those events probably did the same for you, your team members, and your customers.
It sounds strange, but I am starting to find value in discomfort and uncertainty.
Quickly Before the Year Ends – Deliver Convenience
When Customers Aren’t Jolly
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?
Two Magic Words - Human Experience Requires Gratitude
Catching People Doing What’s Right Along the Customer Experience Journey
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
The Secret Sauce to Customer Experience is a Blend of Four Ingredients
Customer Experience Research and Life Long Learning
Up, Up, and Away - Getting Lift with Wearables and IoT
Taking Flight With Big Data – How’s Your Trip?
Transforming Customer Experience with Partners: The Art of Not Going It Alone
Iterative and Future Backward - How are you Crafting Improved and Transformative Customer Experiences?
Validate, Educate, and Activate - Three Keys to Effective Customer Journey Mapping
What Is A Persona And What Does It Have To Do With Customer Journey Mapping?
Patiently Seeking Input to Guide Service Experience Design
McDonald‘s Experience of the Future & Your Keys to Outstanding Experience Design
If Only Someone Had Told Me Sooner!
Branded Customer Experience Delivery
Catching Great Leadership Skills
So Many Customer Experience Lessons – So Little Time!
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