iOS
AndroidMore Episodes
Redesigning Process Improvement in the Age of AI & the Customer
2018-05-10
231
Social Media Influencers and Your Customer Experience
2018-05-03
227
Starbucks Store Closings for Training: Déjà vu and You
2018-04-26
214
Starbucks, Challenges and Opportunities in Philadelphia
2018-04-19
216
Waiting for Your Email: For the Good of Humanity, Please Reply
2018-04-12
223
Hello Facebook & Apple – It’s about transparency and safety when it comes to value proposition and customer-centricity.
2018-04-06
207
My crystal ball says winning experiences will deliver
2018-03-29
234
Goodbye Toys “R” Us and Hello Your Sustainability
2018-03-22
215
Starbucks: Greatness Personified/Excellence Diversified – What About You?
2018-03-15
218
Strategic Positioning | Is Your Customer Experience Agile Enough?
2018-03-08
211
Everyone Has a Platform: Are You Training For that Reality?
2018-03-01
203
Customer Centricity is MORE than Customer Experience
2018-02-22
201
The Robots are Here and There is Fear
2018-02-15
216
Customer Experience Lessons from Television Advertising’s Biggest Day In America
2018-02-09
185
Go Human, Go Methodical but Above All Else GO for VALUE
2018-02-01
196
Empathic Design – As Close to the Holy Grail as You Can Get
2018-01-25
133
One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights
2018-01-18
194
Technology – Panacea or Tool?
2018-01-12
184
Supercharge Your Business by Letting Go
2018-01-05
209
Retail Armageddon, Chupacabra, and Other Myths
2017-12-29
181
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