Central Line: The AAHA Podcast
Education
It would be hard to find someone who knows the veterinary world better than David Liss, MBA, RVT, CVPM – he's never had a job outside vet med, having gone from kennel assistant to a VTS in both emergency/critical care and small animal internal medicine, a CVPM, and most recently regional operations director (“managing managers”) for the Veterinary Emergency Group.
We could have talked to David about a thousand different things, but when we asked what he’d like to discuss, he picked one of our favorites: communication. David talks about this “soft skill” in scientific terms, explaining how to override our lizard brains by asking questions (another of our favorite things) and how to make people feel emotionally safe while you’re engaging them in a tough conversation.
Catch lots more from David on the Pawsitive Leadership Podcast!
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org.
This episode was produced by Clear Contender, LLC.
Empowering Independent Veterinary Practices with Bonnie Bragdon, DVM, MS
Three Minutes of Screaming Terror: Changing Your Relationship with Stress | Rebecca Heiss, PhD
Community Is Key to Longevity in Vet Med with Aaron Davis
For Veterinary Professionals with Disabilities, Telehealth Can Be a Gift with Jess Trimble, DVM
**Encore** | Empowering Veterinary Technicians to Advocate for Their Patients – and Themselves with Tasha McNerney, BS, CVT, CVPP, VTS (Anesthesia and Analgesia)
You Don’t Have to Give the Trophies Back: Veterinary Professionals and Success with Laura Gassner Otting
Tough End-of-Life Cases: How to Take Care of Your Team with Kathleen Cooney, DVM, MS, CHPV, CCFP
A Dim Candle in a Dark Room: Advice on Grief and Loss from a Veterinary Chaplain with Kelly Drescher Johnson, M.Div
Developing Veterinary Leaders with Laura Pletz, DVM
Gems from the Guidelines: Mentorship Means Asking the Right Questions with Melody Martínez, CVT
**Encore** | Front Desks, Facebook, and Five-Week Waits: Marketing When We’re Really Busy with Eric Garcia
Zooming Out for Closer Connections with Debbie Boone, BS, CVPM
The New Era of Feline Diabetes: What You Need to Know with Renee Rucinsky, DVM, DABVP(F)
Challenging Every Assumption About What a Veterinarian Is with Kate Toyer, BVSc, MANZCVS (Surgery) | Part 2
Building Safe Spaces Is My Superpower with Kate Toyer, BVSc, MANZCVS (Surgery) | Part 1
PLEASE DON’T LEAVE ME: Retention in a Job-Seeker’s Market with Stacy Pursell, BA, CPC, CERS
Stress First Aid for Veterinary Professionals with Melyssa Allen, MA, CHWC, DipACLM
Technology and Empowered Vet Techs: Changing the Landscape of Vet Med with Katie Cutter, DVM, DACVO, and Katherine Medina, LVT
Gems from the Guidelines: Upping Your Team’s Endocrine Game with Liza Rudolph, BAS, RVT, VTS (CP-CF, SAIM)
The Distributive Model, DEIB, and a Diverse Career Portfolio, with Tina Tran, DVM
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