In this episode, Dr. Joseph Michelli discusses the dynamic interplay between technology and human service in shaping customer experiences. In an era dominated by AI and technological advancements, businesses leverage these tools to address labor market challenges, inflation, and shifting consumer needs. Dr. Michelli breaks down the strengths of integrating AI into customer experiences: from enhancing efficiency to offering tailored personalizations. However, it's not just about the technology. The true magic happens when the human touch seamlessly integrates with these tools, leading to elevated customer satisfaction.
From the vantage of the Michelli Experience, he touches upon the hesitations leaders have in seeking assistance and the crucial role of robust leadership in driving a balanced customer experience strategy. With a spotlight on the importance of organizational culture, this episode sets the stage for deeper discussions on the convergence of technology and human touch in future episodes.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on balancing AI & human service experiences can reach out to him directly.
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Grateful Business – Human Experience Creation At Its Best
Send in the Drones: Elevating Service in A Technology-Driven World
Technology: A Blessing & A Curse to Customer Experience Delivery
Which Should Come First? The Employee or the Customer?
Customers Aren’t Always Right: Courageous Leaders Need to Be
Beating the Giant: It’s as Simple as Artisanship
Make the Experience Faster and More Personal
Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction
Show Me the Money: The Why of Customer Experience Excellence
Brand Independence Day: Staying in the Black from One of the Men in Black
Personal Brand Vetting – THEY are Listening
Don’t Invent – Innovate: The Art of Resolving Human Need
Countering Terror with a Service Heart
The Muhammad Ali Experience: 5 Lessons to Win By
To Switch or Not to Switch: 4 Ways to Stop Customer Churn
When it Comes to Service: Beware A Technology-Based Backlash
How to Stop the Revolving Door for Millennials at Work
Noble Associations, Transparency, and Accountability EQUALS Success
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