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Customer Segments or Customer Need States?
2019-08-29
254
Trusting Your People and Superpowering Your Customer Experience
2019-08-22
220
Legendary Brand: What’s Your Story?
2019-08-15
219
Cutting-edge Service Technology Blended with a Human Service Culture
2019-08-08
234
Soaring Through Future-Focused | Optimal Customer Visioning
2019-08-01
240
The Agility of Ownership – Lessons from South African Entrepreneurs
2019-07-24
246
Customer Experience Lessons from Informal Townships [South Africa Part 2 of 3]
2019-07-18
225
Customer Experience Lessons from the African Bush
2019-07-11
247
Extending Kindness for Generations to Come
2019-07-04
233
Your Customer is Flawed but So Are YOU | The Gentle Side of Cognitive Bias
2019-06-27
226
It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE
2019-06-20
236
Not All Customer Moments Are Created Equal | Building Memories When It Matters Most
2019-06-06
285
Long ago in a galaxy far, far away... | Small-Town Lessons on Relationship and Business Reputation
2019-05-23
277
The Bar is High – Are you Letting your Products and Technology Down?
2019-05-16
248
When the Customer Experience Goes Awry [Differentiation Through Service Recovery]
2019-05-09
252
For the Love of Mike (and all the others you serve) – Close the Loop!
2019-05-02
254
Rolling through the Highs and Lows | Where will your Customers Land?
2019-04-25
250
5 Things Not To Do in Your Journey to Customer Experience Excellence
2019-04-18
218
Your Customer Journey Map is Probably Not Enough
2019-04-11
255
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
2019-03-28
271
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