Customer testimonial stories are vital assets for your website. But if you’re doing it wrong, they won’t work.
A “one size fits all” approach to your audience doesn’t work because it doesn’t feel intimate to the buyer. And if you’re putting your brand in the spotlight instead of your customer, you’re going to lose out big time.
Relevancy is key. Your customer testimonials have to be hyper relevant to the prospect you target. So that means you should have a different video for each type of persona you sell to.
Let me break this down for you:
The stories that are remembered are the ones that have heroes that go through amazing transformations. Why the heck else would Marvel and Star Wars break box offices records with every release?
So in your customer testimonials, you need a key opinion leader (KOL) or influencer from your client’s company to tell a story about how your product or service transformed their lives. Then you target prospects who are just like the KOL in your video.
When you put your prospects in the shoes of your heroic client, you can show them how your business can also change their lives. This helps create an emotional connection - because they can relate, in a very personal way. The more they relate with the story, the higher your sales results will be.
On this episode of Video Marketing Mastery I talk with Jordan Herelle, WireBuzz Senior Digital Strategist, about how to get your client to tell a story that’s hyper relatable, uses the persona you want to attract, and creates an emotional experience for your prospect. We also walk through making the story visually compelling and where it should live on your customer journey page.
If you’re not using customer testimonials on your website, or if you’re not getting the results you want, this episode is for you! Also, head to wirebuzz.com/303 to see two testimonial story samples that will show you how the same company tells different stories for different types of customers.
Ep 44: The 6 Stages of a Successful Video Marketing Campaign
Ep. 43: The Truth Behind Facebook's Video Metrics Controversy
Ep. 42: How to Use Video In Your Sales and Marketing
Ep 41: Why Your Target Customers Prefer Video (Even If You Think They Don’t)
Ep 40: The Power of Being Authentic and Vulnerable
Ep 39: The Importance of a Custom Video Marketing Strategy
Ep 38: The Difference Between Video Production Houses and Video Marketing Agencies
Ep 37: Using Video To Identify & Connect With Prospects, with Dan Tyre
Ep 36: 14 Proven Speaking Tips for Looking Like A Pro On Camera
Ep 35: Transform Facebook Friends Into Your Business's Referral Network
Ep 34: The Types of Videos That Perform Best on YouTube
Ep 33: Why 71% of Marketers Are Increasing Their Video Budgets
Ep 32: 9 Cost-Saving Tips For Creating Professional Videos at Scale
Ep 31: How Video Fits Into The Buyer’s Journey
Ep 30: The 4 Superpowers of Video Content
Ep 29: Using Video To Get the Most Out of Conferences
Ep 28: 3 Steps to Guarantee Your Videos Generate ROI
Ep 27: How Video Helps You Own the Conversation In Your Industry
Ep 26: Where To Share Your Videos Online
Ep 25: Double your ROI Using Facebook Video Ads, With Rick Mulready
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