In Episode 23, Stephanie Norling and I connect to discuss the ins and outs of the Communities of Excellence program sponsored by Baldrige. The Communities of Excellence program is a framework that is used by self-defined communities to help them define their approach to leadership, establish a strategy for their community, and implement their plan while tracking results.
Stephanie Norling has been Director of Communities of Excellence 2026 since 2014. In her roles as Director, Stephanie participated in the development of the Communities of Excellence Criteria, adapted from the Baldrige Criteria for Performance Excellence and launched a National Learning Collaborative of communities to support their use of the framework.
Stephanie serves as a Learning Collaborative faculty and mentors several of the 18 communities participating.
After graduating with a BA in Anthropology from Tufts University in 1999, Stephanie joined the Institute for Healthcare Improvement in Boston as a Project Coordinator. After moving to San Diego in 2001, she worked for 12 years at the San Diego Zoo and Safari Park, first in the Operations Department and later taking a lead role in the Elephant Department at the San Diego Zoo Safari Park. In 2012 Stephanie graduated from the University of San Diego with a Master’s in Business Administration and a Certificate in Nonprofit Management. Stephanie also participated as a National Baldrige Examiner for three years.
Bonus Episode - More on Leadership Speech Acts with Mary Andrawis
Episode 40 - Leadership Speech Acts with Mary Andrawis of Serafina Health Strategy
Episode 39 - Hire By Design with Jodi Brandstetter
Episode 38 - Becoming an Improvement Nerds Generalist with AJ Hobbs
Episode 37 - Nerding Out About Process Mapping with Craig Willis of Skore
Episode 36 - Nerding Out About Wabi Sabi with Mindi Epstein
Episode 35 - Designing Your Career with Marla Holdread
Episode 34 - Nerding Out About the Best Places to Work with Angie Redmon
Episode 33 - Nerding Out About Servant Leadership with Tom Crea
Episode 32 - Nerding Out About Streaking with Jami and Jeffery Downs
Episode 31 - Nerding Out About Design Thinking and Agile with Sheena Birt
Episode 31 Teaser - Design Thinking in an Agile Way
Episode 30 - Nerding Out About Culture in the Workplace with Mike Bensi
Bonus Episode - Nerding Out About Becoming a Black Belt with Laura Pullen McMichael
Episode 29 - Nerding Out About Extreme Ownership with Amy Woodall
Episode 28 - Nerding Out About Healing Healthcare with Sarah Harker
Episode 27 - Nerding Out About Authentic Connections with LindsayTjepkema
Episode 26 - Nerding Out About Wellness with Erica Ballard
Episode 25 - Nerding Out About Culture with Jeff Veyera
Episode 24 - Nerding Out About Innovation with Lori Lovens
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