Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
Clay Linkous, Studer Group Principles & #Lean
Billy Taylor, Lean Manufacturing Leadership, Part 1
"Motivational Interviewing for Leadership"
Jeff Roussel on the Current #Lean (and P.I.) Landscape
Eric Ries on "The Startup Way"
#Lean & A Mobile Paramedic Pilot at Geisinger Health *
Dean Gruner, MD on ACOs and Healthcare Reform
Harry Kenworthy, "Lean Government NOW!"
Dean Gruner, MD on ThedaCare's #Lean Journey
Karen Martin, Is Lean Dead?
Dr. Margaret Balfour Lean in Psychiatric Care
Jim Lancaster, "The Work of Management"
Dr. Lisa Yerian & Nate Hurle from The Cleveland Clinic
Julie Firman, a CNO's Role in #Lean Transformation
John Dyer, Deming's Red Bead Experiment
Revisited: Dr. Robert Maurer, Kaizen & the Brain
Tom Bouthillet, Lean and Fire Fighting (the Real Kind)
Kay Kendall, #Lean and Leading the Malcolm Baldrige Way
Andy Sheppard, #Lean, Change Management & More
Katie Anderson, #Lean Reflections on Living in Japan