Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
Business:Management
My guest today for Episode #331 is Eric W. Dickson, MD, MHCM, FACEP, a Professor of Emergency Medicine at UMass Medical School and Chief Executive Officer of the UMass Memorial Health Care system. You might have heard Dr. Dickson speak in Episode #231 of the podcast, which was audio from the CEO panel at the 2015 Lean Healthcare Transformation Summit. By the way, I hope you can join me at this year's Summit. In that audio, Dr. Dickson talked about the beginning of what has been quite an impressive turnaround at UMass Memorial Health Care. I invited him to formally be a guest on the podcast to talk about their progress, and what it means for him to be creating a culture of “Everyday Innovators: Everywhere, Every Day,” which has led to over 65,000 ideas being implemented in five years. This is also a topic he blogs about quite a bit. In our conversation, we discuss how he found Lean originally “almost out of desperation.” How can we shift from “knowing the answer” to “continuous experiments?” Why is it important that he, as CEO, not be “throwing solutions out” when working with people? Does it help that he works a few shifts a month as an emergency medicine doc? We talk about that and more.
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Philip Holt on Leading and Living Lean, With Simplicity
Gerald Harris on Lean Leadership Lessons From Automotive Manufacturing, Consulting, and Healthcare
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Sam Morgan on Being a ”Confident Learner” and a ”Light” for Others in Continuous Improvement
Jake Stiles on Lean Executives, the Recruiting Landscape, and a Coming ”Compensation Correction”
Ken Pilone, the Author of Lean Leadership on a Napkin; Toyota Says ”Lean” and More
Why Damon Baker Thinks Lean Has a Marketing Problem; the Need to Speak the CEO’s Language
Sarah Boisvert on New Collar Careers and the Need for 21st Century Apprenticeships
Luke Szymer on Agile, Testing Hypotheses, and Process Behavior Charts
Alan Robinson on Continuous Improvement for All and Practical Innovation in Government
Torbjorn Netland, PhD on Company Production Systems, Lean & Technology, and More
Lisa Yerian, MD on the Cleveland Clinic’s Improvement Journey and How Lean Got Them Through COVID
Rich Sheridan, CEO of Menlo Innovations, on Eliminating Fear and Increasing Joy in Work
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Lauren Hisey on Bridging the Gap Between People, Process, and Technology