The other day I received an email from someone who had been irritated by one of my blog posts.
I read her concerns carefully and crafted a response that began, “I’m sorry you were upset by what I said.“
After I sent the email, I realized that I had not really apologized.
My apology was actually a “passive aggressive apology.“
Whenever we say “I’m sorry you...“ we are not really apologizing.
We're putting the issue back on the other person rather than assuming responsibility, which is implied by a genuine apology.
Notice how often you use the passive aggressive apology and strive to be more genuine when you apologize.
JumpStart - The Complaint Free Movement 13 - What It’s Like Taking the Challenge
JumpStart - The Complaint Free Movement 12 - Excuse Poor Performance
JumpStart - The Complaint Free Movement 11 - Power
JumpStart - The Complaint Free Movement 10 - Inspire Envy
JumpStart - The Complaint Free Movement 9 - Remove Responsibility
JumpStart - The Complaint Free Movement 8 - Get Attention
JumpStart - The Complaint Free Movement 7 - Complaint Free Relationships
JumpStart - The Complaint Free Movement 6 - Complaining is Making You Sick
JumpStart - The Complaint Free Movement 5 - Focus
JumpStart - The Complaint Free Movement 4 - The Complaining Economy
JumpStart - The Complaint Free Movement 3 - Understanding Complaining
JumpStart - The Complaint Free Movement 2 - Myths
JumpStart - The Complaint Free Movement 1 - A Brief History
JumpStart - GREAT ADVICE 5: Life in the Present
JumpStart - GREAT ADVICE 4: Meaning
JumpStart - GREAT ADVICE 3: Ethics
JumpStart - GREAT ADVICE 2: Powerlessness
JumpStart - GREAT ADVICE 1: S.T.O.P.
JumpStart - Talking to Yourself
JumpStart - Your Multiverse
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