In this episode, Dr. Joseph Michelli draws inspiration from the book "Unplug the Christmas Machine." He reflects on the transformation of his perspective over the years, focusing on the essence of creating genuine human connections during the holiday season.
Joseph discusses the importance of prioritizing meaningful gift-giving, engaging in activities that align with personal values, and being a peacemaker among friends and family. He emphasizes the power of small gestures like a sincere smile and recognizing the unique humanity in every customer interaction, advocating for creating joyous experiences for team members, customers, family, and friends.
As Dr. Michelli shares these insights, he urges listeners to savor the present moment and cherish the holiday season with loved ones, marking the episode as a reflective pause and a warm conclusion to the year.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on personally engaging everyone they serve can contact him directly.
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Two Magic Words - Human Experience Requires Gratitude
Catching People Doing What’s Right Along the Customer Experience Journey
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
The Secret Sauce to Customer Experience is a Blend of Four Ingredients
Customer Experience Research and Life Long Learning
Up, Up, and Away - Getting Lift with Wearables and IoT
Taking Flight With Big Data – How’s Your Trip?
Transforming Customer Experience with Partners: The Art of Not Going It Alone
Iterative and Future Backward - How are you Crafting Improved and Transformative Customer Experiences?
Validate, Educate, and Activate - Three Keys to Effective Customer Journey Mapping
What Is A Persona And What Does It Have To Do With Customer Journey Mapping?
Patiently Seeking Input to Guide Service Experience Design
McDonald‘s Experience of the Future & Your Keys to Outstanding Experience Design
If Only Someone Had Told Me Sooner!
Branded Customer Experience Delivery
Catching Great Leadership Skills
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