CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

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4 Followers

74 Episodes

4
Followers

74
Episodes

Category: Technology
Last Update: 2024-03-28
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Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

1	How Should We Use Digital and AI To Reduce Costs and Drive Efficiency? 2024-03-28	Play	Download
2	Driving Growth Through Exceptional Customer Experiences 2024-03-14	Play	Download
3	How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives 2024-02-29	Play	Download
4	AI’s Impact on Agent Performance and Satisfaction 2024-02-15	Play	Download
5	Balancing Efficiency With Empathy in Customer Experience 2024-02-01	Play	Download
6	The Importance of Customer Feedback for Business Growth 2024-01-18	Play	Download
7	How Do CX Leaders Accelerate Decision Velocity With AI? 2024-01-04	Play	Download
8	Innovation in the Ever-Evolving Landscape of CX 2023-12-14	Play	Download
9	Generative AI: Empowering Employees and Managers To Be More Engaged 2023-11-30	Play	Download
10	Mastering the Customer Journey: From Experience to Advocacy 2023-11-09	Play	Download

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

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