| 11 | The Psychology of Customer Onboarding 2024-04-10 |
Play |
| 12 | How to Improve Employee Morale (When You Can't Give Them A Raise!) 2024-03-27 |
Play |
| 13 | Why your SMART goals aren't working 2024-03-21 |
Play |
| 14 | It's a Trap! (a.k.a. "My CEO LOVES Customer Success") 2024-03-13 |
Play |
| 15 | What Your Customers Aren't Telling You 2024-03-06 |
Play |
| 16 | The Language of the Executive Suite 2024-02-28 |
Play |
| 17 | Dealing with Imposter Syndrome 2024-02-07 |
Play |
| 18 | You Don't Know What You Don't Know 2024-01-31 |
Play |
| 19 | Giving Negative Feedback Without Destroying Morale 2024-01-24 |
Play |
| 20 | Let's Talk Failure - and why you need it! 2024-01-17 |
Play |
Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
