11 | Understanding Voice of the Customer with Ernan Roman 2018-01-25 |
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12 | Building Customer Experience Through Design Thinking at Northern Trust 2017-10-17 |
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13 | A Discussion on Conversational AI 2017-09-20 |
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14 | Building a Customer-Obsessed Culture at Kustomer 2017-08-11 |
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15 | Understanding What Customers Really Want at Philadelphia Insurance Companies 2017-05-19 |
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16 | Balancing Bots & Humans at Bank of America 2017-03-16 |
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17 | Tackling Customer Experience Challenges in the Insurance Industry with Steve Anderson 2017-02-24 |
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18 | Getting to Why and the Importance of Customer Advocacy with Noah Weiner 2017-01-20 |
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19 | Reinventing Customer Service at BaubleBar 2016-12-07 |
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20 | Ashish Jain, Director of Digital & E-Commerce at BayCare Health Systems 2016-11-14 |
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