Profit Cleaners: Grow Your Cleaning Company and Redefine Profit
Business:Entrepreneurship
Finding Ways to Delight Your Customers (Like the Donut Man)
To earn money in business, you must first gain your customers' trust which is quite difficult; you must discover multiple ways to delight your clients. A customer will also be pleased in your business if you know how to value and care for them. But how are you going to do it?
In this episode, Brandon Schoen will share how to find every opportunity to delight your customers. Have an extra mile to go above and beyond to achieve extraordinary results in your business.
Listen to this episode now and learn how you can delight customers and grow your business!
Highlights:
[01:43] How important is it to push reviews for your business in achieving results?
[08:05] Reflecting the story of a man's donut business on the importance of caring for your customers
[09:17] Word of Mouth: How Powerful Is It in Growing One’s Business?
[10:23] What is the book "Extreme Ownership" all about?
[11:18] Having a mindset of "How can we maximize results?"
[12:49] What are the steps to go beyond the extra mile in your business?
[16:42] What should be the mindset to be cultivated to grow your business?
Link:
Profit Cleaners
Book:
Extreme Ownership by Jocko Willink and Leif Babin
People Mentioned:
Gary Vaynerchuk
Quotes:
"Caring is the best marketing"
"Be genuine and interested to your customers, be going above and beyond in your business"
" Every time you talk to a customer, pretend that whatever you're saying to them, it’s gonna become a billboard social media"
"As an entrepreneur, you got to be uncomfortable to turn into big things"
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