Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more:
- Transformation in the delivery world means transformation of post offices
- Last mile capacity - and what the lack of capacity means for e-commerce
- How post offices can be used to add last mile delivery capacity
- Out-of-home delivery - preferred pickup destinations vs failed first-time deliveries
- Growth in parcel inductions via the post office network
- Fulfilling local e-commerce and the concept of continuous delivery
- Making fast delivery more affordable
- Last mile technology in post offices and PUDOs
- Customers’ preferences for contactless interactions
- Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions
- Making self-service frictionless and customer-friendly
- Creating 24-hour customer service zones, including parcel induction and parcel lockers
- Customers who want face-to-face service at the post office
- The evolving role of post office staff, including how counter operators add value to customer service
- The big issues facing postal operators in operating their post office networks
- Improving parcel flow
- Mobile point-of-sale technology