Download - Series 2 | Episode 8 | Elevating the human experience including during a healthcare pandemic with Susan Pearce

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Future Health

Health & Fitness

Series 2 | Episode 8 | Elevating the human experience including during a healthcare pandemic with Susan Pearce

2021-07-21

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In the final episode for Series 2 we meet Susan Pearce, the Deputy Secretary of the Patient Experience and System Performance Division. Since March 2020 Susan has taken a role within the state’s COVID response as the State Health Emergency Operations Centre Controller. In this episode, Susan explains operational delivery in a crisis and how we make sure to bring a humanised lens to healthcare delivery.