Profit Cleaners: Grow Your Cleaning Company and Redefine Profit
Business:Entrepreneurship
In the last episode, we talked about the importance of responding to and delighting your customers. But, even more, important is cultivating customer loyalty. Only when you have loyal customers can your business really thrive.
So, how do you generate real loyalty from your customers?
In this episode of the Profit Cleaners, Brandon Schoen shows you how to specifically generate loyalty from your customers by turning a negative situation in your business into an opportunity to satisfy your customers.
Listen to this episode now!
Highlights:
[00:23] Topic introduction
[1:39] How can we generate loyalty from our customers?
[3:11] What is the Lego article?
[06:00] What can we learn from the Lego company's response?
[07:08] What makes the Lego company's email response brilliant?
[10:04] How can you look for an opportunity to transform the negative situations in your business into ones that make your customers love you even more?
Link:
Profit Cleaners
Link Mentioned:
Inc.com
People Mentioned:
Mentor Corby from Denver
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