"Episode 201: Joe Polish interviews Zappos CEO, Tony Hsieh Personal and Emotional Connection (PEC): Customer Service is more about an attitude and the ability to help a customer and go above and beyond.
The long-term vision & values are dictated from the top, but then, most of the decision making comes from the frontline employees, because they’re the ones that are closest to the customers anyway. “
How can we create that environment and what processes can we have where employees feel like they ...
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