Business
Using the Net Promoter Score as a measure of Goodwill
2017-11-20
Download
Right click and do "save link as"
The Net Promoter Score (NPS) is a survey tool used by many businesses – large and small – to measure customer satisfaction levels. In this edition of the Vantage Performance Podcast Michael Fingland explain to Phil Dobbie how the tool can also be used to value a business. It provides a useful snapshot of how valuable a customer base is – essential for companies looing to buy or sell a business.
YouTube: https://www.youtube.com/c/MichaelFingland
Linkedin: http://linkedin.com/in/michael-fingland-34a09b3
Website: https://www.vantageperformance.com.au/
view more
YouTube: https://www.youtube.com/c/MichaelFingland
Linkedin: http://linkedin.com/in/michael-fingland-34a09b3
Website: https://www.vantageperformance.com.au/
See omnystudio.com/listener for privacy information.
More Episodes
Federal Budget 2024 and Economic Outlook
2024-05-22
2024-05-22
The real cost of business collapses
2024-04-24
2024-04-24
Unlock cash with capital working days
2024-03-20
2024-03-20
Looking after your staff’s wellbeing
2024-02-21
2024-02-21
How to be more productive with AI
2024-02-07
2024-02-07
AI is the solution to declining productivity
2023-10-25
2023-10-25
How to secure funding in challenging times
2023-10-11
2023-10-11
The Top Ten Traits of Resilient Leaders
2020-11-27
2020-11-27
How to survive the COVID recession
2020-08-04
2020-08-04
Never waste a crisis
2020-07-07
2020-07-07
The Executive's Guide to Managing Stress
2020-04-05
2020-04-05
How to stabilise your business
2020-03-29
2020-03-29
The big turnaround questions we always ask
2019-06-26
2019-06-26
Get this podcast on your
phone, FREE
