Business:Careers
On today's episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business's customer retention rate can increase the business's revenue by up to 95%.
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Topics Covered:
Why Client Retention is the Key Metric in Your Business
How to Calculate Client Retention
When to calculate
Ways to increase retention
Resources Mentioned
https://spapreneur.com/client-retention-tracker/ (Client Retention Calculator)
https://www.facebook.com/groups/spapreneur (Free Spapreneur® Alliance Group)
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