Turning Major Fails into Customer Service Wins

On this episode of the Spapreneur® podcast, Lynn and Ramona talked about a situation that happened when a major mistake happened and how it turned into an amazing customer experience. We take a real situation and turn it into a lesson for every business owner. Topics Mentioned Sessy loves her ringtones. Our love of Costco is limitless. "Don't talk. I have to call Your Mother." Offer Solutions to Help Your Clients Walk Away Well The first Step Acknowledge the Problem. Built-up Good Will Helps Loyalty to the Place Happens More Often Sometimes you have to admit you're human. The minute you know something is messed up, fix it. Check your systems and processes before the busy season Train your staff to think, "what would they do?". What happens if they pull a "Karen." It is 10x More Expensive To Get a New Client than Keep a Current Client Resources Mentioned https://www.instagram.com/the.bittie.committie3/?hl=en (@TheIttyCommitty3 ) https://www.costco.com/costco-connection-online-edition.html (Costco Connection Magazine) https://www.facebook.com/groups/spapreneur (Free Facebook Community )