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The Agile Brand™ with Greg Kihlström

The Agile Brand™ with Greg Kihlström

Business:Marketing

#190: The Retail Customer Experience with Erica James, Medallia

#190: The Retail Customer Experience with Erica James, Medallia

2021-11-09
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Every industry has its unique challenges and opportunities in delivering great customer experience. Today we’re going to talk about Customer Experience and Retail. To help me discuss this topic, I’d like to welcome Erica James, Global Head of Retail Practice at Medallia.

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