Anne Pardoe, Policy Manager for Post and Telecoms at Citizens Advice, joins me to discuss Citizens Advice’s recently published Parcel League Table:
- Overview of Citizens Advice’s role as a consumer advocate in the UK delivery sector
- Regulation of parcel delivery in the UK
- Growth in number of customers' delivery complaints
- Main categories of consumer delivery complaints
- Issues for disabled customers when it comes to residential delivery
- Examples of delivery complaints from customers
- Evaluating customer service - including various data sources, including social media
- Giving customers control and visibility of their parcel deliveries
- Making it easier for customers to resolve delivery complaints
- Delivery drivers’ experiences, and how that impacts on delivery quality
- Tools to fix delivery issues and driver problems
- Top 3 things delivery companies can do to improve their rating on the Citizens Advice league table
- Out-of-home delivery in rural and remote areas - including Post Office Limited’s new deals with DPD and Amazon
Click here for more on the Citizens Advice Parcel League Table.