Marek Różycki, Managing Partner Last Mile Experts, and Dean Maciuba, Last Mile Experts North America, join me to discuss the major trends in the last mile in 2021:
- Micro-fulfilment centres - powering next-day and same-day delivery
- Who pays for on-demand delivery?
- Why Amazon wants to own the customer - and how the last mile forms a crucial part of its plans
- Point-to-point delivery and its impact on traffic congestion
- Role of out-of-home delivery in creating last mile capacity - including same-day delivery
- City logistics - will it succeed?
- Ultra-fast or super-fast (sub-20 minute) delivery, with fulfilment via a local dark store
- Will these start-ups survive when the VC cash runs out?
- Consolidation in the sector
- Grocery delivery - residential delivery, smart locks, BOPIS / click-and-collect, refrigerated parcel lockers
- The importance of software in solving last mile delivery issues and improving the customer experience - and powering first-time delivery