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The Agile Brand™ with Greg Kihlström

The Agile Brand™ with Greg Kihlström

Business:Marketing

#206: Customer Journey Management as Change Management with Erin Zentz, AARP

#206: Customer Journey Management as Change Management with Erin Zentz, AARP

2022-01-04
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Today we’re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I’d like to welcome Erin Zentz, Director of Experience Design, AARP

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