Business:Management
46: Customer Experience the Mercedes Benz Way with Joseph Michelli
2016-01-30
Download
Right click and do "save link as"
Episode 46 - Joseph Michelli discusses his book Driven to Delight and success strategies used by Mercedes Benz to boost customer experience. Joseph is the #1 New York Times best-selling author of The Starbucks Experience, The Zappos Experience, among many others. He talks about his inside investigation into one of the world's most respected brands, and what they did to make it even better.
Host, Kevin Craine @Everyday_MBA
More Episodes
The Unbeatable Strategy of Loving Customers
2021-12-11
2021-12-11
Lies, Damned Lies, and Marketing
2021-11-27
2021-11-27
Creativity Without Frontiers
2021-11-20
2021-11-20
Succeed by Being Yourself
2021-11-13
2021-11-13
Diary of a Black Man on Wall Street
2021-10-30
2021-10-30
Hackers, Scammers and Identity Thieves
2021-10-16
2021-10-16
AI-Driven Cloud Optimization
2021-10-09
2021-10-09
Steps for Entrepreneurial Success
2021-10-02
2021-10-02
The Era Of Safety And Wellbeing
2021-09-28
2021-09-28
Talent Acquisition Best Practices
2021-09-11
2021-09-11
Going from Salesperson to Sales Manager
2021-08-28
2021-08-28
Long-Term Thinking in a Short-Term World
2021-08-21
2021-08-21
Web Design and Digital Marketing
2021-08-14
2021-08-14
Get this podcast on your
phone, FREE
