It’s no surprise that people are emotional about their smart phones, so a proper protective case can make or break – pun intended – the entire experience. In either case (yikes, another pun!), OtterBox and its sister company, LifeProof, are there to respond to customers on social media.
Jessica Mack is the Senior Social Media Manager at both OtterBox and LifeProof, and she leads a team that is responsible both for marketing initiatives and for handling customer service issues. She spent some...
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